Process: Simplified for Your Convenience

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Introducing Our New Transitional RMA Process

At Micro Informatica, we continually strive to enhance your experience, and that includes making our RMA process more user-friendly. Our new transitional RMA process ensures a seamless and efficient return experience. Here’s a step-by-step guide on how to initiate an RMA request:

  1. Eligibility Check
    Before starting the RMA process, please review our updated Return Policy to ensure your product meets the criteria for return.
  2. Online RMA Request Form
    We’ve introduced a new online RMA request form for your convenience. Visit our RMA Request Page and fill out the form with the necessary details:
    • Order/Invoice Number
    • Product Serial Number
    • Description of the Issue
    • Photographs (if applicable)
  3. Instant RMA Authorization
    Upon submission, our system will generate an instant RMA authorization number. This number will be sent to you via email along with instructions on the next steps.
  4. Packaging Guidance
    We’ve provided detailed packaging guidelines on the RMA request confirmation email. Follow these instructions to ensure the safe return of your product, including all accessories and original packaging if available.
  5. Self-Service Shipping Label
    For your convenience, our new system allows you to generate a self-service shipping label directly from the RMA confirmation email. Simply print the label, affix it to the package, and drop it off at your preferred shipping location.
  6. Track Your Return
    Stay informed about the status of your return with our improved tracking feature. Access real-time updates on the processing and resolution of your RMA request.
  7. Automated Resolution Notifications
    Receive automated notifications at key milestones in the RMA process. Whether it’s a replacement, repair, or refund, our system will keep you informed every step of the way.

Need Assistance?
Our Customer Support team is here to assist you throughout the process. If you have any questions or encounter issues, feel free to reach out:

Email: rma@micmiami.com